We’re Upgrading — Here’s What’s Changing (and What Stays the Same)
To our entire patient community, I’m thrilled to share that on March 24, 2026, our organization is upgrading to the state-of-the-art electronic health record system — AthenaOne. This is a meaningful change for our entire organization, and we’re so excited about what it means for your care and experience as our patient.
If you have an upcoming appointment on or after March 24, 2026, you may notice our team taking a little extra time at check-in as we settle into the new workflow. We appreciate your patience in those moments — it means a great deal to us.
All patients will be receiving an invitation to access our new Patient Portal. Please keep an eye on your inbox for those. We will also be encouraging you to download the AthenaPatient mobile app once we upgrade our system next week.
One more important note: as part of this transition, we may ask you to re-verify some personal information and re-sign certain agreements and consents — even ones you’ve signed with us before. It’s how we ensure that your information is current, accurate, and properly documented in the new system. We know it’s an extra step, and we’re grateful for your understanding.
We are deeply committed to your satisfaction and to delivering exceptional care, wherever you are on your health journey. This upgrade is a reflection of that commitment.
With Gratitude,
Dr. James Gohar
and The Viva Eve Team
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What This Upgrade Means For You
One Place for Everything
Your communications are centralized through the Patient Portal and the AthenaPatient mobile app — secure messaging, records, appointment reminders, and more, all in one place.
Your Records Made the Move
All of your previous medical history has been ported over to the new system. Your provider will have full access to your complete history across all Viva Eve locations from day one.
Easy Access to Your Test Results
View lab and test results directly through the portal as soon as they’re available — no more waiting for a call.
Direct Messaging with Your Care Team
Reach your providers securely and conveniently, without a phone call.
Electronic Consents and Forms
No more paperwork or scanning. Complete and sign forms digitally before your visit.
Smarter Appointment Reminders
Improved confirmations and reminders to help you stay on track.
Coming Soon: Online Scheduling
We’ll be rolling out the ability to book appointments online in the coming weeks. Keep an eye on your inbox for that announcement.
