Financial Policies

Thank you for choosing Viva Eve as your women’s health experts and for trusting us with your care. Our patients have access to a dedicated Billing Concierge who is available to you to make you aware of our billing practices here at Viva Eve, as well as what to expect from your insurance company after each visit with us. 

Below is a summary of all the important points we cover with you:

• We work with many insurances to provide our patients with access to quality healthcare. We will always inform you of any out of pocket costs BEFORE you come in for any visit.
• We will never SURPRISE BILL our patients and, when applicable, will comply with the Federal No Surprises Act and State Balance Billing laws.
• Your insurance Explanation of Benefits (EOB) is NOT a bill, it is merely your insurance company detailing your visit and informing you of what they are going to cover and pay to us, and what they are leaving as the “Patient Portion”.

• Your insurance may mail you a check in the amount they have agreed to pay us. The expectation is that you will forward the check to us along with the Explanation of Benefits (EOB). We need the EOB so that your account can be properly updated with the payment.
• If you do receive a check from your insurance company, there are 3 ways you can make payments:
  1. Use the pre-paid envelope you were given at your first visit to mail us any checks your insurance sends you for us. Please always sign the back of the check and send it in with the Explanation of Benefits.
  2. You can drop off the check and Explanation of Benefits to any of our locations or bring it in with you during your next visit.
  3. You can pay through the link that was sent via our online statement tool called Inbox Health. The Explanation of Benefits can then be sent via email by responding to the statement email or sent via the Patient Portal.

Rest assured, our Billing Concierge team is here to help with any questions you may have. To contact us, log in to the Patient Portal and select “Billing” to submit an inquiry, or call us directly at 212-430-8670. Our team will review your request and get back to you within one business day.