About Shaena S. Francis
Shaena Francis brings more than a decade of experience in women’s health and healthcare leadership. With a career spanning dermatology, behavioral health, and multi-site medical operations, she has built her work around one guiding principle: every patient deserves to feel seen, heard, and cared for.
As Practice Manager for Viva Eve’s Forest Hills location, Shaena oversees daily operations and ensures that patients receive the highest level of care in a welcoming environment. She supports both the clinical and administrative teams, focusing on smooth scheduling, thoughtful patient communication, and a seamless experience from start to finish.
Shaena holds a Master of Public Administration from Metropolitan College of New York and a Bachelor of Arts from the University of Richmond. Known for her warmth and steady leadership, she is proud to help bring Viva Eve’s mission to life: exceptional women’s health care, built around you.